What are My Maids Services’ working hours?
Service is available Monday thru Saturday, 8:00 am to 5:00 pm.
Office Hours are 7:30 am to 4:30 pm
Do you require contracts?
No. We value our relationship with each of our clients, and feel the best way to maintain your house is to clean either weekly or bi-weekly. We don’t require contracts. We depend on the superior quality of our service with open communication and your candid evaluation of our service. If you are satisfied, tell us you are happy, and then tell a friend. We want to hear from you about our service and ways we can serve your needs. We encourage feedback.
Does your team speak English?
Yes, everyone at My Maids Service speaks, reads, and writes English. Open and frequent communication is important to us.
How many people will clean my home?
We operate in teams of three to four people. One of the members is the team leader who is responsible for quality control and assurance. We walk through your entire home before we leave. We believe that a team is best for our customers and employees due to supervision, safety, and experience.
How do I prepare before the cleaning?
We ask you to take a few minutes the night before to pick up clothing, toys, kitchen counter items, and place bathroom vanity items in drawers. We recommend other household items such as throw rugs be picked up and washed in order to alleviate returning debris and hair back onto flooring.
What will My Maids Cleaning Service do in my home?
Our service includes Basic, Deluxe, and Premium cleaning packages. We also offer Special task like Oven, Refrigerator, Patio, Garage cleaning for a small additional fee. Check the cleaning package to choose the right one for you. We strive to work with our clients to customize a cleaning program to fit each home’s unique needs.
Do you provide apartment cleaning services as well?
We sure do. We are happy to provide any apartment cleaning services you need. We can also make your apartment ready for you to move out.
What if I want to add a task and more work than expected needs to get done?
Kindly call ahead to add your special task service request to the schedule. It is vitally important to us that each and every client is satisfied with every clean. If your request is a small one, we will make every effort to accommodate it without prior notice rather than have you wait until the next clean.
At what time will your cleaning team be at my home?
Our normal work days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Our arrival time should never vary more than a two-hour arrival window. During inclement weather or traffic delays we will call and let you know about our delay and will make every effort to continue to abide by the two-hour arrival window.
How long will you be at my home?
We determine your fee based on the condition of your home. How long it will take to complete each cleaning (first and then subsequent cleans) depends on the type of clean you request (basic, deluxe, or premium). It can vary anywhere from an hour to three.
What if something is damaged when my home is cleaned?
We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We are fully insured and bonded.
What if I am not satisfied with the job provided?
Our goal is for that to never happen. But if it does, please telephone our office within 24 hours of your service and discuss it with us. We will be happy to re-clean any areas to your satisfaction. We stand behind our work 100%.
Am I liable for Workers’ Compensation insurance or injuries for your employees or sub-contractors?
No. My Maids has purchased Workers’ Comp insurance for our employees in the State of Florida under specific WC coverage requirements. We do not hire sub-contractors.
What about employee federal taxes? Am I responsible for paying them?
No. My Maids is a licensed company. We pay all federal taxes for our employees.
Are the employees screened and trustworthy?
We run a Florida Dept. of Law Enforcement criminal background check for all our employees before hiring. Some of the employees have been working for the company for more than 20 years. They are honest and trustworthy.
Do you do windows?
Yes, we do. Kindly call us to schedule.
Do I need to provide any supplies or equipment?
My Maids provides all supplies and equipment needed for cleaning. If you have a preferred product you wish to provide, please contact our office with your special request and instructions.
Do I have to be home when the team comes? How do you handle entry?
No. A key to your home or a garage code gives us the freedom to get the job done without bothering you. We are licensed, bonded, and fully insured. Keys are coded individually and cross-referenced separately for security reasons. All keys are secured in our office. We do not recommend leaving keys under door mats or in a hidden place for the safety of our team members, but do accommodate customer requests.
Do I need to leave cleaning instructions for my maid?
No, in fact we take care of all that for you! In your initial visit, we’ll make notes with all important information regarding your home, pets and any special requests you have. Please call our office with any updates so we can provide you with consistent service.Please update our office with any changes in your contact phone numbers, occupants, pets, alarm codes, etc.
What if I forgot you are coming? What about lock-outs?
We depend on our customers to understand how important their business is to us. We save your allotted appointment time specifically for your home and family. Our employees depend on a full schedule for their income. While we would prefer not to chase administrative fees, we will charge you a $50 fee for lockouts and/or cancellations less than 48 hours from your scheduled clean time. Call or email us at firstname.lastname@example.org to communicate your rescheduling needs. Thank you.
What if my cleaning falls on a holiday?
If your scheduled cleaning day falls on the observance of a major holiday, we will contact you to reschedule service. We always call or email you the day before your scheduled clean to confirm your appointment and discuss any future needs. Our customary rescheduling efforts have most clients moving to the day before or day after their scheduled cleaning day.
What if I need to change the scheduled cleaning?
You must give us a call 48 hours prior to your cleaning day and scheduled clean time.
Are you fully insured and bonded?
Yes. My Maids is a licensed professional company who is fully insured and bonded.
How do I know if you serve our neighborhood?
Please CLICK HERE to visit our Service Area Page. We serve many areas in Duval, Clay and St. Johns counties. If you don’t see your zip code listed, we add service areas every day. Please inquire via email or give us a call!
What will it cost to clean our home?
It depends on the condition of your home. We charge an hourly rate for the first visit and then onwards offer a flat rate fee for subsequent visits. Call us at 904-264-6666 for a quick estimate.
Can I purchase housekeeping for friends or family members?
Yes. My Maids has a gift certificate for everyone! Our gift certificates are wonderful ideas for weddings, birthdays, baby showers, romantic occasions, or just because! CLICK HERE to buy service for a loved one today!
How do I pay?
We expect payment at time of service. We recommend one of the following options:
1. Simply leave cash or check made payable to My Maids on your kitchen table or counter.
2. You can call and submit your credit card payment information to our office. It is secured for charge and recurring payments. We accept all major credit cards.
What do I do with my indoor pets?
We are PET FRIENDLY people. It is our priority to safeguard and keep them in designated areas. However, if you have a LARGE, AGGRESSIVE or BARKING dog, we ask that you please separate the dog from the house keeper while cleaning. Pet owner is entirely responsible for any medical payment or judgment incurred.
You have a long list of regular services for each cleaning package. How can your prices be so competitive?
Great question! My Maids and its staff are not merely interested in acquiring you as a one-time client. We believe in building long relationships with a client. Our loyal clients stand with us and represent the persistent quality of service and client satisfaction we strive to provide every clean. We show our appreciation for client loyalty and growing client relationships by providing each professional housekeeping service at a competitive price.
Explain the term ‘cleaning team.’
Currently, our cleaning team consists of 3-4 people, a team leader who is responsible for quality assurance and 2 techs. Each team member is responsible for a zone in your home. Kitchen, Baths, Vacuum, Dust … a detailed cleaning program is in place to ensure all requested areas are cleaned in your home every time.